1. Information We Collect
Eldergrove Energy collects information to provide better services to our users and clients. We collect information in the following ways:
Personal Information
- Contact Information: Name, email address, phone number, and mailing address
- Professional Information: Company name, job title, and industry details
- Project Information: Details about your renewable energy projects and requirements
- Communication Records: Records of our communications with you, including emails and phone calls
Technical Information
- Website Usage: IP address, browser type, operating system, and pages visited
- Cookies and Tracking: Information collected through cookies and similar technologies
- Device Information: Device type, screen resolution, and other technical specifications
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide renewable energy consulting, project development, and related services
- Communication: To respond to inquiries, provide updates, and maintain client relationships
- Website Improvement: To analyze website usage and improve user experience
- Marketing: To send relevant information about our services (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To manage our business operations and maintain records
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Regular security assessments and updates to our systems
- Employee Training: Staff training on data protection and privacy practices
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
- Withdrawal: Withdraw consent for data processing
7. International Data Transfers
As a global renewable energy company, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors affecting retention periods include:
- The nature of our relationship with you
- Legal and regulatory requirements
- Business and operational needs
- Dispute resolution requirements
9. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
